Refund and Returns Policy – BEATRIZ SOLUTIONS LLC

Effective Date: July 2026

At Beatriz Solutions LLC (“Beatriz Solutions,” “Company,” “we,” “us,” or “our”), we are committed to delivering high-quality web design, development, branding, graphic design, e-commerce, and digital marketing services. This Refund and Returns Policy explains how refunds, cancellations, and disputes are handled for purchases made through our pricing plans or custom project engagements.

This policy applies to Services purchased through our website, beatrizsolutionsllc.live, and forms part of our Terms & Conditions.

1. Nature of Our Services

Because our Services are custom digital work (such as website design, development, branding, and marketing) rather than physical goods, this policy governs refunds and cancellations rather than product “returns” in the traditional retail sense. References to “returns” throughout this policy refer to the cancellation or discontinuation of a Service.

2. Pricing Plans and Deposits

2.1 Projects and subscription plans (Starter, Business, Professional, Premium, Enterprise, and Ultimate) generally require payment at the time of purchase or the start of a billing cycle before work begins or continues.

2.2 For custom projects requiring an upfront deposit, the deposit secures your project slot and covers initial discovery, planning, and design work. Deposits are generally non-refundable once work has commenced, except as described in Section 3.

3. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. You may be eligible for a full or partial refund in the following circumstances:

Before Work Begins: If you cancel your order before any design, development, or strategy work has started, you are eligible for a full refund minus any non-refundable third-party costs already incurred on your behalf (e.g., domain registration, third-party licenses, or stock assets).
Service Not Delivered: If we fail to deliver the agreed-upon Service within the timeframe specified in your project agreement, and the delay is solely attributable to us, you may request a full or partial refund for the undelivered portion of the work.
Material Non-Conformance: If completed deliverables substantially fail to meet the written specifications agreed upon at the start of the project, and we are unable to correct the issue after being given a reasonable opportunity to revise the work, you may be eligible for a partial refund reflecting the undelivered or non-conforming portion.

4. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

Work has been completed and delivered in accordance with the agreed project scope, specifications, or pricing plan features
You simply change your mind after approving designs, mockups, or milestones
Delays are caused by your failure to provide timely feedback, content, materials, or approvals
Subscription plan fees for time periods during which the Service was available and rendered
Third-party costs already incurred, including but not limited to domain names, hosting, premium plugins, stock photography, fonts, or software licenses
Custom branding, logos, or design assets that have already been finalized, delivered, and approved
Digital marketing services where campaigns have already launched and ad spend or platform fees have been incurred
Monthly subscription plans, once the current billing period has begun (cancellation will stop future billing but does not refund the current cycle)

5. Requesting a Refund

To request a refund, please contact us within 7 days of the applicable payment or milestone using the contact details in Section 8, and include:

Your full name and business name
Order or invoice number
Date of purchase
Reason for the refund request
Any supporting documentation (e.g., correspondence, project agreement)

We will review your request and respond within 5–10 business days. We may request additional information to evaluate your claim.

6. Approved Refunds

If a refund is approved, it will be processed to the original method of payment within 10–14 business days, unless otherwise agreed. Processing times may vary depending on your bank or payment provider. Beatriz Solutions is not responsible for delays caused by third-party payment processors or financial institutions.

Approved refunds may be issued as a full refund, partial refund, or account/service credit, depending on the circumstances of the request and the stage of work completed.

7. Cancellations of Recurring Plans

If you subscribed to a recurring monthly pricing plan, you may cancel at any time by contacting us or through your account settings, if applicable. Cancellation will take effect at the end of your current billing cycle. We do not provide prorated refunds for partial billing periods already in progress.

8. Contact Us

If you have questions about this Refund and Returns Policy or wish to submit a refund request, please contact us:

Beatriz Solutions LLC 4485 Penn Wood Ave Las Vegas, NV 89102, USA

Phone: +1 (725) 280-8757 Email: info@beatrizsolutionsllc.live Website: beatrizsolutionsllc.live

9. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the Site, with the “Effective Date” updated accordingly. We encourage you to review this policy periodically before making a purchase.

Related Policies: